At ADIDAS Golf Store, we’re committed to delivering premium golf performance wear with the same precision you bring to your game. Our shipping and returns policies are designed for golfers who demand excellence both on and off the course.

Shipping Information

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two reliable shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes full tracking
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Basic tracking included
Note: We currently ship worldwide except to certain Asian countries and remote locations. Shipping times may vary during peak seasons or due to customs processing.

Returns & Exchanges

We stand behind our premium golf apparel with the same confidence we put into every stitch. If you’re not completely satisfied, our straightforward returns process ensures you can shop with peace of mind.

Return Policy Details

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed with original tags attached and packaging intact
  • Non-Returnable Items: For hygiene reasons, we cannot accept returns on:
    • Golf gloves
    • Socks
    • Headwear
    (Exceptions made for defective items or incorrect products received)

How to Return an Item

  1. Submit a Return Request: Email our Golf Apparel Specialists at [email protected] using the template below
  2. Receive Authorization: We’ll respond within 48 hours with your RMA number and instructions
  3. Package Your Items: Include original packaging and your order confirmation
  4. Ship Your Return: Send to our Albuquerque facility using a trackable method
Performance Tip: Before returning golf shoes (spiked or spikeless), ensure you’ve only tried them indoors on clean surfaces to maintain return eligibility. Our technical footwear requires proper break-in for optimal course performance.

Refund Process

  • Inspection: Typically completed within 3-5 business days of receiving your return
  • Refund Method: Issued to original payment (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after return receipt
  • Bank Processing: Additional 2-10 business days depending on your financial institution

Shipping charges are non-refundable except in cases of our error.

Exchanges

For size exchanges on golf apparel or footwear:

  • Follow the standard return process above
  • Clearly indicate in your email that you’re requesting an exchange and specify the desired size/color
  • We’ll ship your replacement once the return is processed (additional shipping charges may apply)

For fastest service, we recommend placing a new order for the desired item while processing your return separately.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear ADIDAS Golf Store Team,

I would like to request a return for the following item(s) from my order #[Your Order Number]:

Item(s) to Return: [Product Name], [Size], [Color], [Quantity]
[Repeat for additional items]

Reason for Return: [Please select: Wrong Size/Color, Defective Item, Changed Mind, Other]

Preferred Resolution: [Refund / Exchange for [Specify Size/Color]]

Additional Notes: [Any special instructions]

Please provide return authorization and instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Return Address

All returns should be sent to:

ADIDAS Golf Store Returns
4090 Chapmans Lane
Albuquerque, NM 87110
United States

Need Assistance?

Our Golf Apparel Specialists are ready to help with any questions about shipping or returns:

We appreciate your trust in ADIDAS Golf Store for your performance golfwear needs and strive to make every aspect of your experience – from tee to green to returns – as seamless as possible.