Welcome to the ADIDAS Golf Store FAQ page. Here you’ll find answers to common questions about our premium golf apparel, shipping policies, returns, and more. If you don’t find what you’re looking for, our golf apparel specialists are always happy to help at [email protected] or +1 (505) 555-0187.
About Our Products
1. What types of golf products does ADIDAS Golf Store offer?
We specialize in premium performance golf wear including:
- Golf clothing (shirts, shorts, trousers)
- Outerwear (waterproofs, all-weather gear)
- Footwear (spiked and spikeless golf shoes, winter golf shoes)
- Accessories (gloves, belts, socks, headwear)
- Technical layers (base layers, mid layers)
- Junior golf apparel
2. Are your golf shoes suitable for all weather conditions?
Yes! We offer specialized Winter Golf Shoes for cold conditions and Waterproof models for wet weather play. Our spiked and spikeless options provide traction for various course conditions.
3. Do you offer products for junior golfers?
Absolutely. Our Juniors collection features scaled-down versions of our premium golf apparel, designed specifically for young players with the same performance technology.
Ordering & Payment
1. What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
2. Is my payment information secure?
Yes. We use industry-standard encryption to protect all payment information. We never store your full payment details on our servers.
3. Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
1. Where do you ship to?
We ship worldwide, excluding some remote areas and parts of Asia. At checkout, you’ll be able to see if we deliver to your location.
2. What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95) via DHL or FedEx: 10-15 business days after processing
- Free Shipping on orders over $50 via EMS: 15-25 business days after processing
3. Will I have to pay customs fees?
International shipments may be subject to customs duties and taxes, which are the responsibility of the recipient. These fees vary by country and are not included in your order total.
4. How can I track my order?
You’ll receive tracking information via email as soon as your package leaves our facility. You can use this to monitor your shipment’s progress.
Returns & Exchanges
1. What is your return policy?
We offer a 15-day return window from the date of delivery. Items must be unused, in original condition with all tags attached. To initiate a return, email [email protected] with your order number and reason for return.
2. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method.
3. How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
4. Do you offer exchanges?
Currently, we process returns for refunds only. For a different size or color, please place a new order after receiving your refund.
Customer Service
1. How can I contact customer service?
Our golf apparel specialists are available:
- Email: [email protected]
- Phone: +1 (505) 555-0187
2. What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm Mountain Time (GMT-7).
3. Where is your company located?
ADIDAS Golf Store operates from: 4090 Chapmans Lane,
Albuquerque, US 87110
Albuquerque, US 87110
Still have questions? Our team of golf apparel experts is ready to assist you in finding the perfect performance gear for your game. Contact us today!